Privacy Policy

We collect only the information needed to serve institutional buyers: contact details you provide through inquiry, RFQ, and contact forms (your name, organization, professional email, and project details); order information created when you purchase through the store (products, quantities, delivery address, and payment confirmation); and basic technical records such as account details when you register for the client portal.

Card payments are processed by our PCI-compliant payment provider. We never see or store your full card details.

Your data is used to respond to inquiries, prepare official quotes, fulfill orders, send appointment reminders you have requested, and maintain the B2B audit trail that underpins our institutional service.

We do not sell or rent your data to third parties, and we do not use your professional contact details for unrelated marketing without your consent.

Client data and procurement records are stored on secure, encrypted platforms with access restricted to authorized Luxa Health personnel. Access to sensitive records is role-based and logged, so every view or change is attributable to a named user.

Inquiry and RFQ records are retained for as long as needed to serve your procurement relationship and meet UK business record-keeping obligations. Order and audit records are retained to satisfy accounting and institutional audit requirements.

Under UK GDPR you may request access to the personal data we hold about you, ask for corrections, or request deletion where retention is not required by law. To exercise these rights, contact our team through the contact page with your organization details.

This platform uses only the essential cookies required for sign-in sessions and secure checkout. No third-party advertising trackers are used.